How do I make a return?
In order to complete your return for eligible items (that are not final sale) please visit our returns website https://n-philanthropy.returnly.com to generate your pre-paid return label. All you need to do is enter your valid order number (customer P.O) and zip code where you will then be directed to either return your item(s) for a refund or make an exchange for an alternate size. For any other questions, please contact customer service at firstname.lastname@example.org
When will I receive my refund?
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Please note, refunds can take several business days to reflect on your credit card account, depending on your financial institution.
What is your return policy?
n:philanthropy accepts online returns of unworn/unwashed merchandise in sellable condition with original tags within 30 days of your order receipt. All refunds will be applied to the original payment method. Any items marked “Final Sale” are FINAL PURCHASE and will not be approved for returns.
Do you price match?
If the price on an item from a previous order changes, we will honor the new price for 7 days from the date of purchase only if the exact item (in the same color and size) is still available
How soon will I receive my exchange?
Once our facility has received your return, we will begin processing your exchange order to be shipped by the next business day of which you will then receive email confirmation with your new order and tracking information. If you have any questions regarding the status of your exchange, please contact our customer service team by emailing email@example.com or calling (213) 278-0754
How long will it take to receive confirmation my order has shipped after placing my order?
Orders must be placed before 11am PST or 2pm EST to in order to be fulfilled within the same day. Orders placed after 11am PST / 2pm EST on Friday will be shipped on Monday as we do not fulfill orders on the weekend. If you have questions regarding the status of your order, please contact our customer service team at firstname.lastname@example.org
After placing my order can I add/remove items?
Unfortunately, we are not able to change out the items in an order once the order has been placed. However, we would be happy cancel an order at any point before it ships out. You can then place a new order for the correct product. In order to cancel your order, please reach out to our customer service team at email@example.com
My package has not been received?
We ship via FedEx which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.
How do I cancel my order?
In order to cancel your order, please reach out to our customer service team by emailing firstname.lastname@example.org or calling (213) 278-0754
Can I have my order shipped internationally?
At this time we are not offering free international shipping however, are accepting orders as long as the cost of international shipping is charged at checkout. If you have questions regarding an international order, please contact our customer service team by emailing email@example.com or calling (213) 278-0754
How much does it cost to ship my order if it does not meet the $150 minimum purchase amount?
We offer free ground shipping on US orders of $150+. There may be slight delays in shipment with all major carriers due to increased precautionary measures surrounding COVID-19.
Shipping rates are as follows:
Ground Shipping (within California) - $8
Ground Shipping (outside of California) - $10